Some of the most important definitions for clients to understand are ‘quotation’ and ‘estimate’. The difference between these is that an estimate is a rough idea of price and is subject to a number of changes, this is not binding and often leaves customers confused or surprised by the total cost, whereas a quotation is an offer to do a job for an agreed fixed price.
Contractor: The ‘contractor’ is ThomasTheBuilderltd.
Client: The ‘client’ is a person or entity seeking goods and/or services from the contractor. Quotation: A quotation is a formal offer made by the contractor to the client within a hard copy or electronic document, no other document is intended to be an offer and is not recognised or may be relied upon as such. A quotation price may change if unforeseen circumstances arise which lead to greater costs being incurred by the contractor.
Estimate: An ‘estimate’ is a formal offer made by the contractor to the client within a hard copy or electronic document, no other document is intended to be an offer and is not recognised as such. An estimate is an estimation of cost, not a definitive quotation and may be subject to change.
Contract: A contract with ThomasTheBuilderltd constitutes an offer by the client, to purchase goods and/or services in accordance with these terms and conditions. The customer is deemed to have read and be satisfied with the accuracy of the contract in terms of specification, charges, price and meaning of terms and descriptions as outlined in a ‘Quotation’ document provided by ThomasTheBuilderltd. A quotation may be used as a contract. 


  • Payment can be made via Bank Transfer; this can also be used as receipt of payment. Bank Transfer details can be found at the bottom of your invoice. Payment in full is due upon completion of the contract and presentation of the associated invoice. Part payments, interim payments and deposits will be agreed prior to the start of works or during the contract duration. Interim payments and final payments on completion of a contract is not reliant on the presentation of completion certificates with respect to ELECSA, GAS SAFE or Building Control Completion Certificates as they are subject to third party administration by the Local Authority etc.
  • If a payment is not paid in full according to an agreed payment schedule ThomasTheBuilderltd reserves the right to terminate the contract and will recover all monies and costs owed by the client.
  • If the client is unable to provide parking whilst the work is ongoing then additional costs may be incurred to cover these fees.
  • All costs payable to the council or local authority, for example: skip licenses are to be paid directly to the council. 


  • Contractor and client to agree practical arrangements on working methods that provide the minimum amount of disruption to the client and allow work to be carried out by the contractor.
  • Free access is required for delivery of building materials, machinery and skips etc.
     Access to and collection of used or unused building materials, equipment and plant etc remains in place until full and cleared final payment is received.
  • The main contractor, ThomasTheBuilderltd, may employ both direct and sub-contract labour to work on site. Each individual contractor takes full responsibility for their own third-party liability. The main contractor will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client. 
  • All client information is retained in accordance with the Data Protection Act 2018 and all personal and other client details will remain confidential.
  • No responsibility is taken by the contractor for the presence of perished, infested or rotten timber (or any other perished, rusty, infested or rotten materials) in existing structures such as doors, timbers, windows and frames whether detected or undetected at the time of contract.
  • Protection of existing surfaces (floors, carpets, curtains, doors and furniture etc). Whilst we endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client.
  • ThomasTheBuilderltd reserves the right to terminate a contract if the client is in breach of these terms and conditions.
  • If a portable toilet is required for use whilst working on site this will incur a weekly charge of £30-£40 to be paid directly to the suppliers.
  • Use of electricity shall be free of charge and there is to be no noise restriction between the hours of 8am-5pm Monday-Friday.
  • ThomasTheBuilderltd is qualified and fully licensed to remove waste, though removal or fridges will need to be done by specialists or can be arranged at an extra cost.

All work is fully guaranteed, and customers could benefit from a guarantee of up to 
10 years.

The above terms and conditions apply to Thomas The Builder Ltd.